Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you register with, play at or otherwise use Big Dollar. We take privacy seriously and describe below the types of information we hold, why we need it, how we keep it safe and the choices available to you.

Types of data we collect

Personal data

When you create an account we collect personal details such as your name, date of birth, email address, telephone number, postal address and nationality. For identity verification (KYC) we may also collect copies of identity documents, proof of address and payment card or crypto wallet details where required to process deposits and withdrawals.

Technical data

We collect technical information about your device and connection including IP address, device identifiers, browser type, operating system, screen size and location data where you permit it. This information helps with account security, fraud prevention and to keep the service running smoothly.

Transactional and activity data

We record transactional information such as deposits, withdrawals, payment method details and account balance. We also keep records of your play activity, bet history, bonuses claimed and customer support interactions for operational, compliance and dispute-resolution purposes.

How we use your information

We use personal and technical data to provide and improve the service, process payments, perform identity checks, prevent fraud, comply with legal and regulatory obligations, and respond to account or security issues. Transactional and activity data are used for account administration, responsible gambling checks and to resolve queries.

Data protection practices

We apply appropriate security measures to protect your information, including encryption in transit, access controls and regular security reviews. Staff have restricted access to personal data on a need-to-know basis and receive regular training on data handling. We also use secure third-party providers for payments and verification who meet recognised security standards.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse site performance and personalise content. Some cookies are essential for basic site functions, while others support analytics or marketing. You can manage cookie preferences through your browser or via our cookie settings on the site. Third-party cookies set by analytics and advertising partners are subject to their own policies.

Your rights

You have a number of rights in relation to your personal data, including the right to access the data we hold, request correction of inaccurate information, restrict processing, object to certain uses and request deletion where permitted by law. You may also request a portable copy of certain personal data you have provided to us.

Access, correction and deletion

To access, correct or request deletion of your information sign in to your account and use the account settings where available, or contact our support team at [email protected]. We will respond to valid requests and may need to retain certain information where required for legal or regulatory compliance or to protect against fraud.

Information sharing and third parties

We share information with service providers who assist with payments, identity verification, fraud prevention, hosting and analytics. We may also disclose information to legal or regulatory authorities where required. All third parties are selected carefully and are subject to contractual data protection obligations.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of our services after changes indicates acceptance of the updated policy.

Contact

If you have questions about this policy or how we handle your data, contact our team at [email protected].