General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of our online casino services. They explain the contractual relationship between you and us, including account responsibilities, eligibility, payments, bonuses and how we resolve disputes. By using our site you accept these terms and any updates we publish, so please read them carefully and keep a copy for your records.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and, where applicable, per IP address. You must not share login details or allow others to access your account. Notify us immediately if you suspect unauthorised access or fraud. We may suspend, restrict or close accounts where we suspect misuse, duplicate accounts, fraud or breach of these terms.

Eligibility requirements

To open and operate an account you must be at least 18 years old and legally permitted to gamble in your jurisdiction. You must provide truthful personal information when registering. We require identity and address verification before permitting withdrawals; acceptable documents include a government-issued ID and a recent utility bill or bank statement. We aim to process verification checks promptly, typically within 24-48 hours, but processing times may vary.

Acceptable platform use

Use of the site for unlawful or abusive activity is prohibited. You must not use automated software, bots, collude with other players or attempt to manipulate games or promotions. Chargebacks, unauthorised refunds and payment reversals are not permitted. We reserve the right to investigate suspicious activity and void bets or winnings where abuse or cheating is identified. Responsible gambling tools and self-exclusion options are available from your account settings.

General bonus and promotion rules

Wagering and restrictions

All bonuses and promotions are subject to specific terms which apply in addition to these general rules. Wagering requirements typically range between 45x and 60x depending on the promotion. Maximum bet limits may apply while bonus funds are active - commonly up to £5 per spin or hand. Game contributions to wagering requirements vary by game type. Bonus funds and any winnings derived from them may be withheld until verification checks are complete and all wagering requirements are met. Promotions may have time limits and are non-transferable.

Deposits and withdrawals

Processing and limits

We accept a variety of payment methods and most deposits are processed instantly. Withdrawals are subject to verification and may take longer depending on the method chosen. Minimum and maximum amounts, daily and weekly limits may apply; standard weekly withdrawal limits apply to many accounts. We may require funds to be returned to the original payment method where feasible and reserve the right to split payments. You must complete verification before the first withdrawal.

Dispute resolution

If you have a complaint, please contact our support team so we can investigate. Provide relevant account details and any supporting evidence. We will acknowledge your complaint and aim to investigate and respond promptly. Where we cannot resolve a dispute directly we will advise on further steps and any external complaint channels that may be available to you.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to players by site notice or email where reasonably possible. Continued use of your account after changes are published constitutes acceptance of the updated terms. We recommend you review these Terms and Conditions periodically. If you do not accept any changes you should stop using our services and close your account.